Privacy Policy

1. Information We Collect

We collect information that you provide directly:

• Account information: name, email address, password, and phone number
• Profile information: profile photo, shipping addresses, and payment details
• Transaction data: purchase history, order details, and communication with sellers

We also collect information automatically:

• Device information and browser type
• IP address and approximate location
• Usage data and browsing activity on the Platform

2. How We Use Your Information

• To provide and maintain the Platform
• To process transactions and send related notifications
• To verify your identity and prevent fraud
• To communicate with you about updates and promotions
• To improve our services and develop new features
• To comply with legal obligations

3. Information Sharing

We do not sell your personal information. We may share your information with:

• Sellers/Buyers: necessary transaction details to fulfill orders
• Service providers: payment processors, shipping partners, and analytics services
• Legal requirements: when required by law or to protect our rights

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information. This includes encryption of data in transit and at rest, regular security assessments, and access controls. However, no method of transmission over the Internet is 100% secure.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. After account deletion, we may retain certain information as required by law or for legitimate business purposes for up to 7 days before permanent deletion.

6. Your Rights

You have the right to:

• Access and receive a copy of your personal data
• Correct inaccurate or incomplete information
• Request deletion of your account and personal data
• Object to or restrict certain data processing
• Withdraw consent where processing is based on consent

7. Cookies and Tracking

We use essential cookies to maintain your session and preferences. We also use analytics tools to understand how users interact with the Platform. You can manage cookie preferences through your browser settings.

8. Children's Privacy

The Platform is not intended for children under 13. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on the Platform or sending you an email. Your continued use after changes constitutes acceptance of the updated policy.

10. Contact Us

For privacy-related inquiries, please contact us at privacy@sunzala.com